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STORE & PRIVACY POLICY

 

Store Policy

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Welcome to KM Artisan Shop! We are dedicated to providing you with high-quality handcrafted products and exceptional customer service. Please review our store policies to ensure a smooth shopping experience.

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1. Ordering and Payment

  • All orders are processed within 3-5 business days. Orders placed during holidays or peak periods may experience delays.

  • We accept payment via PayPal and Direct Checkout. You do not need a PayPal account to use a credit card through PayPal.

  • Coupon codes must be entered at checkout; we cannot apply them retroactively

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2. Shipping

  • Orders are shipped via Canada Post using Regular Parcel or Registered Mail, depending on weight. Delivery times vary based on location and shipping method chosen.

  • We offer expedited shipping options; select the Expedited or ExpressPost option at checkout.

  • Shipping insurance is recommended for added protection. If you choose not to purchase insurance and your order is lost or damaged, we are not responsible.

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3. Returns and Exchanges

  • We do not accept returns or exchanges on most items. If an exception is made, the buyer is responsible for all shipping costs.

  • Items must be returned in their original, unused condition. Items not meeting these standards will be returned to the buyer at their expense.

  • Please contact us immediately with photos if your order arrives damaged or incorrect.

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4. Custom Orders

  • Custom, personalized, or monogrammed items are non-refundable and cannot be exchanged. Please verify all details before placing your order.

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5. Contact Information

  • For questions or concerns, please contact us through our website, including your Order # for a faster response.

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Privacy Policy

KM Artisan Shop values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

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1. Information We Collect

  • Personal Information: When you place an order, we collect personal information such as your name, address, email, and payment details.

  • Usage Data: We may collect information about your interactions with our website, including IP addresses, browser types, and pages visited.

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2. How We Use Your Information

  • Order Processing: We use your information to process and fulfill orders, including shipping and customer service.

  • Improvement of Services: Your data helps us improve our website and enhance your shopping experience.

  • Marketing Communications: With your consent, we may send promotional emails and updates. You can opt-out at any time.

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3. Sharing Your Information

  • Third-Party Service Providers: We may share your information with third-party service providers (e.g., payment processors, shipping companies) who assist in fulfilling orders and processing payments.

  • Legal Requirements: We may disclose your information if required by law or to protect our rights.

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4. Data Security

  • We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no online data transmission can be guaranteed as completely secure.

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5. Your Rights

  • You have the right to access, correct, or delete your personal information. Please contact us if you wish to exercise these rights.

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6. Changes to This Policy

  • We may update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our services signifies your acceptance of the updated policy

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7. Contact Us

  • If you have any questions about this Privacy Policy or our data practices, please contact us through our website.

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